Privacy Policy

1. Introduction Welcome to PlanEase. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how PlanEase ("we", "us", or "our") collects, uses, shares, and protects personal information when you use our wedding planning platform at https://planease.co/ (the "Service"). PlanEase Limited is the data controller for the personal data described in this Privacy Policy (unless stated otherwise). By using PlanEase, you agree to the collection and use of information in accordance with this policy. 2. Who We Are Company Name: PlanEase Limited Website: https://planease.co/ Contact Email: hello@planease.co We are a UK-based SaaS provider offering wedding planning software to professional wedding planners. 3. Information We Collect 3.1 Information You Provide Directly When you use PlanEase, you may provide us with: Personal Details: Name and email address (and any other details you choose to add to your profile) Billing Information: Billing address and payment-related information needed to process your subscription and maintain billing records Client Data: Data uploaded or created by wedding planners in the Service, such as guest lists (including RSVP status, dietary requirements, and seating arrangements), wedding details, timelines, budgets, vendor information, tasks, documents, and other planning materials Communications: Messages, emails, and support requests you send through the Service User-Generated Content: Photos, documents, mood boards, and other files you upload to the platform 3.2 Information We Collect Automatically When you access our Service, we automatically collect: Usage Data: Pages viewed, features used, time spent on the platform, and interaction patterns Device Information: IP address, browser type, operating system, device identifiers, and screen resolution Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience (see Section 10) 3.3 Information from Third Parties We may receive information from: Payment Processors: Transaction data and payment confirmations from our third-party payment providers Integration Partners: Data you choose to sync from other platforms or tools 4. How We Use Your Information We use your personal information for the following purposes: 4.1 To Provide the Service Create and manage your account Deliver core platform features (client management, guest tracking, budget tools, vendor coordination, etc.) Enable collaboration between you and your clients through the client portal Process payments and maintain billing records Provide customer support and respond to your inquiries 4.2 To Process Payments Process subscription payments and manage renewals Prevent and detect fraudulent transactions Keep financial records for accounting and tax purposes 4.3 To Communicate with You (Platform Updates) Send transactional emails (account confirmations, password resets, payment receipts) Deliver real-time notifications for key actions (RSVP updates, vendor confirmations, etc.) Send service announcements and product updates (for example, changes to features, security updates, and planned maintenance) Respond to your support requests Send marketing communications (only with your consent, and you may opt out at any time) 4.4 To Improve and Develop the Service Analyze usage patterns to improve user experience Develop new features and functionality Conduct research and testing Monitor and troubleshoot technical issues 4.5 For Legal and Security Purposes Comply with legal obligations and respond to lawful requests Enforce our Terms of Service and other policies Detect, prevent, and address fraud, security issues, or technical problems Protect the rights, property, and safety of PlanEase, our users, and the public 5. Legal Basis for Processing (UK GDPR) Under UK data protection law, we process your personal data based on the following legal grounds: Performance of a Contract: Processing necessary to provide the Service you've subscribed to (including setting up and administering your account and providing platform functionality) Legitimate Interests: Running and improving our Service, preventing fraud, and keeping the platform secure (we balance these interests against your rights) Legal Obligation: Complying with accounting, tax, and other legal requirements Consent: Marketing communications and non-essential cookies (where applicable) 6. Data Sharing and Disclosure We do not sell your personal information. We share personal data only as needed to run PlanEase, and in the following circumstances: 6.1 Essential Service Providers We share data with essential third-party service providers who help us operate the Service, such as: Cloud hosting and infrastructure providers Payment processors Email delivery services Customer support tools These providers are contractually required to protect your data and use it only to provide services to us (and not for their own purposes). 6.2 Legal Requirements We may disclose your information if required by law, court order, or governmental authority, or if necessary to protect our rights, the security of the Service, or the safety of others. 6.3 Business Transfers If PlanEase is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change where required by law. 6.4 With Your Consent We may share your information with other parties when you explicitly consent to such sharing. 7. Data Security We implement appropriate technical and organizational measures designed to protect your personal information and Client Data against unauthorized access, alteration, disclosure, or destruction. These measures include: Encryption of data in transit and at rest (where appropriate) Secure authentication and role-based access controls Regular security monitoring and vulnerability management Employee training on data protection and confidentiality However, no method of transmission over the internet or electronic storage is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. 8. Your Data Protection Rights Under UK data protection law, you have the following rights: 8.1 Right of Access You can request a copy of the personal data we hold about you. 8.2 Right to Rectification You can request correction of inaccurate or incomplete personal data. 8.3 Right to Erasure (Deletion) You can request deletion of your personal data in certain circumstances. To exercise any of these rights, please contact us at hello@planease.co We will respond to your request in line with applicable law. 9. UK GDPR and Governing Law This Privacy Policy is intended to comply with the UK GDPR and the Data Protection Act 2018. This Privacy Policy (and any non-contractual disputes or claims arising out of or in connection with it) is governed by the laws of England and Wales. 10. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience on PlanEase. 10.1 Types of Cookies We Use Essential Cookies: Required for the Service to function (authentication, security, preferences) Analytics Cookies: Help us understand how users interact with the platform Performance Cookies: Monitor and improve Service performance You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features. 11. International Data Transfers Your data is primarily stored and processed in the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as: Standard Contractual Clauses approved by the UK Information Commissioner's Office Transfers to countries with an adequacy decision Other legally approved transfer mechanisms 12. Third-Party Links Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies. 13. Children's Privacy PlanEase is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it. 14. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by: Posting the updated policy on our website with a new "Last Updated" date Sending an email notification to your registered email address Your continued use of the Service after changes become effective constitutes acceptance of the updated policy. 15. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: Email: hello@planease.co Website: https://planease.co/