Cookie Policy

Introduction PlanEase ("we", "our", or "us") uses cookies and similar technologies on https://planease.co/ (the "Site") and within our wedding planning software (the "Service"). This Cookie Policy explains what we use, why, and how you can manage your choices. It is intended to comply with UK GDPR, the Privacy and Electronic Communications Regulations (PECR), and (where relevant) the EU GDPR and CCPA/CPRA. What Are Cookies? Cookies are small files stored on your device. Similar technologies include local storage, pixels, and SDKs used for authentication, security, payments, analytics, and support. How We Ask for Consent When you first visit, our cookie banner lets you: Accept All – essential/functional technologies plus analytics and advertising cookies (Google Analytics 4, Meta Pixel, and PostHog product analytics). Essential Only – only technologies needed for the Site/Service to work securely. Analytics and advertising cookies are not set. You can change your choice anytime via Cookie Settings in the footer or on this page. Material changes to this policy may require renewed consent. 1. Strictly Necessary and Functional Cookies (Always Active) These are required to provide the Service you request, keep accounts secure, process payments, and prevent abuse. They do not require consent under PECR/UK GDPR where strictly necessary. We use them for: Authentication and session management (Supabase) Remembering your cookie preferences (planease_cookie_consent in local storage / cookies) Secure payment processing and fraud prevention (Stripe, including Stripe Connect checkout for Instant Booking and invoices) Bot and abuse protection on public forms (hCaptcha) Customer support chat on planner-facing pages (Crisp) – used to provide support, not for advertising If you block these, login, payments, forms, or support may not work. 2. Analytics and Advertising Cookies (Require Consent) These only run after you choose Accept All (or otherwise enable analytics). If you choose Essential Only, we do not load them. Google Analytics 4 (GA4) – site usage (pages viewed, referral source, approximate location with IP anonymization). Cookies such as _ga and _ga_*. Meta Pixel (Facebook) – measure marketing effectiveness and conversion events (for example, registration). Cookies such as _fbp / _fbc. PostHog – product analytics (feature usage and product improvement) hosted in the EU. Only after analytics consent. We use Google Consent Mode defaults set to denied until you consent. Managing Cookies On our Site: cookie banner or Cookie Settings in the footer. In your browser: delete or block cookies. Blocking necessary cookies may break PlanEase. International Transfers With analytics consent, some providers (including Google and Meta) may process data in the United States or other countries. We use appropriate safeguards where required (for example, adequacy decisions or standard contractual clauses). PostHog is configured to use an EU host where available. Your Rights You may withdraw consent at any time, and you have rights under UK GDPR (access, erasure, objection, complaint to the ICO, and others). California residents may have additional CCPA/CPRA rights. We do not sell personal information as defined by CCPA; some advertising cookies may constitute "sharing" for cross-context behavioural advertising when enabled. Updates We may update this Cookie Policy as our tools or law change. The "Last Updated" date at the top will change when we do. Contact Questions: hello@planease.co More detail: our Privacy Policy at https://planease.co/privacy-policy